Cougar Life ("we," "us" or "Cougar Life") is firmly committed to privacy. The following terms, conditions and notices (“Privacy Statement”) disclose our information gathering and dissemination practices for this website (the “Website” or “Site”) and use of the services provided through this Website (the “Service”). By accessing the Website, you accept and agree to the terms of this Privacy Statement. We reserve the right to make changes to this Privacy Statement at any time without prior notice and such changes become effective once a revised Privacy Statement is posted on the Website. Your continued use of the Website constitutes your acceptance of such changes. Accordingly, you should review this Privacy Statement from time to time for changes. THIS PRIVACY STATEMENT WAS LAST UPDATED ON: 01/29/14.
The protection of your privacy is very important and we have adopted the following practices to safeguard the confidentiality of your personal information.
What Information is collected?
We collect two types of information: personally identifiable information (“PII”) and non-personally identifiable information (“Non-PII”), which is also referred to as aggregate and anonymous data.
What information do you gather automatically from visitors?
What information will you ask me for?
When you establish a “Profile” on the Website you will be asked for some general identifying information which will enable us to provide you with this individualized service. Specifically, we ask for and collect contact information (e.g. your email address), and demographic information (e.g. city of residence or age). If you choose to become an Advertiser or subscriber, we also collect financial information (your credit card number and expiry date).
While registering and creating a Profile, you will be given the option of creating a pseudonymous profile (username, password and personal description) where your gender is applicable all of which is available for others to view. Please do not include PII in your pseudonymous profile. All information and content you include in your pseudonymous profile is available to other users of the Website. Please note, you may upload photos to your Profile. The type of photos you upload may clearly identify you.
Third Party Affiliates
When you register to become a third party affiliate, you will be asked for contact information. Your information will only be used by internal staff and will never be shared with anyone external to Cougar Life, other than to our Affiliates, who are our affiliated or related companies, and any of their respective advisors and representatives, except in the event of a merger, sale or transfer of our business or sale of our assets or in response to legal process.
How will this information be used and who has access to it?
Your Non-PII is used to personalize your experience, allow other members to find you through a search, to compose your pseudonymous profile, and to deliver targeted advertising and promotional offers to you from external companies that are of the highest relevance to your demographic profile. We may share some of this Non-PII for our own analysis and research purposes with our professional advisors or consultants and third party partners.
The PII we collect from you is used in the course of providing the Service to you and to improve the content and functionality of the Website or customize the layout of the pages of the Website for each individual user. We may use your contact information to send you valuable updates and timely notices of promotions and mailbox status reports. We may also use your PII to send electronic mail to you, for the purpose of informing you of changes or additions to the Service, or of any Cougar Life products and services.
The PII we collect is not released to any non-affiliated third party without your prior consent, except as provided below:
Under some circumstances we may require certain additional information, including but not limited to your credit card billing information. We use this financial information, including your name, address, and other information to bill you for use of our Service and products. By making a purchase, or engaging in any other kind of activity or transaction that uses financial information on the Website, you consent to our providing of your financial information to our service providers and to such third parties as we determine necessary to support and process your activities and transactions, as well as to your credit card issuer for its purposes. These third parties may include the credit card companies, data processing companies and banking institutions used to process and support your transaction or activity.
Unless you opt out, we may share PII sometimes in connection with Non-PII with service providers that may be associated with us to perform functions on our behalf. In addition, unless you opt out, from time to time we may share and/or sell PII about our users (such as your mailing or email addresses) with selected third parties, so they can offer goods and services that we believe may be of interest or benefit to our users. If you prefer not to receive messages from these third parties you may notify us by opting out at any time by going to the “Manage Profile” or “Message Center” sections of your Profile as described more fully below.
We may disclose your PII to respond to law enforcement requests; or where required by applicable laws, court orders, or government regulations; or to protect against misuse or unauthorized use of the Website; or to protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
We may share much of our data, including PII about you, with our parent, subsidiary and other affiliated companies (each an “Affiliate”) that are committed to serving your online needs and related services. To the extent that these entities have access to your PII, they will give such information at least the same level of protection as they give to information they obtain from their users. Our Affiliates will follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law.
Sale or Merger
We may disclose and sell PII in connection with the sale, assignment, or other transfer of the business or a portion of the business of the Website, including a corporate merger, consolidation, restructuring, sale of assets or other corporate change or reorganization of our direct or indirect parent companies that affects us. For example, it is possible that we or one or more of our Affiliates, or any combination of such, could merge with or be acquired by another business entity. In connection with the due diligence review involving such a potential transaction, we may share some or all of your PII with potential acquirers or merger partners, and their agents (including professionals) and their and our investors. We would require that these third parties sign non-disclosure agreements and would endeavor to disclose as little PII as possible.
How long do you keep the information I've provided you?
We keep the information you have given us for at least as long as your Profile stays active or hidden.
Accessing and updating your email notification preferences, personal information and public information
You have the opportunity to opt out of certain communications and modify personal information or demographic information you have provided to us, and to hide information visible to the public users of the Website at anytime by going to the “Manage Profile” or “Message Center” sections on your Profile.
Please be aware that it may take several hours for any custom changes you make to take effect on the public areas of the Website. Please also note that changing or deleting your information through the “Manage Profile” or “Message Center” section of your Profile, or opting-out of email notifications from us, will only change or delete the data in our database for the purpose of future activities and communications. These changes and deletions will not change or delete information or emails that are queued to be sent or have already been sent.
Unsolicited Contact (SPAM)
Cougar Life, our Affiliates and our channel partners do not send unsolicited emails at any time. However, you consent to receive email messages to the email address you register on your Profile (e.g. for marketing purposes and from members). You may opt out of receiving email messages at any time by sending a request through our Contact Form below or to [email protected]
Do you monitor online behavior?
Our users communicate with each other through our Website Mail Messaging and Instant Messaging. While we do not, as a rule, moderate or monitor users’ private exchanges, we reserve the right to do so if we suspect users of being under the age of 18 or of using our Service for the purpose of solicitation or any other violation of our Terms & Conditions or Privacy Statement. Submissions that appear on the public area of the Website are moderated and, if necessary, we reserve the right to edit, delete, remove or not use any communication on a public area of the Website.
Other Information Collectors
Except as otherwise expressly described in this Privacy Statement, this Privacy Statement only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Website (including links to third party sites) or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers or have third party e-commerce partners, they adhere to their own privacy policies. Since we do not control the privacy policies of any third parties, you should investigate and understand their policies before you disclose your personal information to them.
We treat data as an asset that must be protected against loss and unauthorized access. To safeguard the confidentiality and security of your PII, we use industry standard practices and technologies, including but not limited to “firewalls”, encrypted transmission via SSL (Secure Socket Layer) and strong data encryption of sensitive personal and/or financial information when it is stored to disk.
Canada's Personal Information Protection and Electronic Documents Act
The Canadian government has enacted the Personal Information Protection and Electronic Documents Act (the “Act”). The Act outlines the way personal information may be used in Canada, and we fully adhere to it. The Act defines personal information as anything that identifies an individual, such as, their name, telephone number, age, home address, email address, and gender. You may at any time contact us regarding our use of your personal information by using the Contact Form referred to below or at the mailing address referred to below (you may also change your personal information usage profile by accessing the “Manage Profile” or “Message Center” sections of your Profile).
California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask Cougar Life for a notice describing what categories of personal customer information we share with third parties or affiliates for those third parties or affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with whom it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the address listed below. Please note that it may take 60 days from receipt of your written request to receive the notice.
Attn: Privacy Officer
Cougar Life Inc.
(DBA Cougar Life)
20 Eglinton Ave West, Suite 1200
Toronto, ON Canada M4R 1K8